While most senior housing assistance agencies simply take your information over the phone and then send you a list of facilities, we don’t. HOME is much more hands-on. We are with you during each step of the process as you search for the best housing option for your loved one.

1. HOME receives a telephone call or e-mail from you
   During our call, HOME will gather information such as timeframe, medical conditions, level of functioning, mental capacity, overall needs, and specific requirements. If desired, HOME will also refer services such as home health, attorney or legal information, and various community resources.
2. Our Gerontologist conducts a personal evaluation to assess your loved one’s needs
   Our Gerontologist will personally evaluate your loved one in his or her current residence. If in a medical facility, medical records will be reviewed to further assess needs and condition. If discharge plans have been outlined, they will be noted by your Care Consultant and communicated to the care providers to assure continuity of care.
3. HOME begins the research process to find the best home for your loved one
   HOME begins the research process by matching your loved one’s needs against profiles of hundreds of senior communities stored in our database that we have personally visited and evaluated. We then contact potential facilities to confirm availability and ensure special requirements and level of care. The communities we recommend are non-institutional settings and adhere to the highest ethical and professional standards.
4. Community tours scheduled
   HOME provides you with a list of housing options that best meet your needs. The list will include phone numbers, addresses, and instructions on how to schedule a tour. If desired, our Care Consultant will provide transportation and/or accompany you during the tours.
5. Community selected
   You and/or your loved one make a decision. If requested, HOME will explore additional options. Then you will meet with personnel at the selected facility to confirm your loved one’s needs and help you decide on a move-in date.
6. Your loved one moves in
   Before and during the relocation process, HOME will act as a liaison to communicate care plans and other pertinent information. HOME is committed to ensuring this step goes smoothly for everyone involved.
7. HOME follows-up
   During the first month, a HOME Care Consultant will visit your loved one to ensure he or she is happy and satisfied with their new home. Within two months, you will receive a survey to further assess your satisfaction with the facility.
8. HOME follows-up after one year
   A postcard is sent to you to see if your loved one is satisfied with the care, and happy in his or her home.